Urban Choice, we aim to provide a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
📌 1. Eligibility for Refunds
You may be eligible for a refund if:
- You received a damaged or defective product
- You received the wrong item
- The product is missing parts or accessories
👉 To be eligible:
- The item must be unused and in original packaging
- A request must be raised within 3–7 days of delivery
🔄 2. Return Process
To initiate a return:
- Contact our support team via email or phone
- Share order details and issue (with images if required)
- Our team will verify and approve the request
- Pickup or return instructions will be provided
💵 3. Refund Process
- Once the returned product is received and inspected, the refund will be initiated
- Refunds are processed within 5–7 business days
💳 4. Refund Method
- Online Payments: Refunded to original payment method
- Cash on Delivery (COD): Refunded via bank transfer or UPI
❌ 5. Non-Refundable Items
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Refunds will not be provided for:
- Used or damaged products (caused by customer)
- Items without original packaging
- Products returned after the allowed time period
- Clearance / final sale items (if applicable)
🚫 6. Order Cancellation Refund
- If cancelled before dispatch → Full refund
- If cancelled after dispatch → Shipping charges may be deducted
🚚 7. Shipping Charges
- Shipping charges (if any) are non-refundable
- In case of defective or wrong product, return shipping will be covered by us
⚠️ 8. Delayed or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your payment provider
- If still not received, contact us
📞 9. Contact Us
For refund-related queries:
- 📧 Email: help.jessicalife@gmail.com
- 📞 Phone: +91-9218089581
- 📍 Location: New Delhi, India