Privacy Policy

At Urban Choice, your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, shop with us or interact with our services. By using our website or providing your information, you agree to the terms of this policy.

________________________________________

1. Information We Collect

We may collect the following information:
Personal Information
•Full Name
•Email Address
•Phone Number
•Billing and Shipping Address
•Payment Details (handled securely by third-party payment processors)
Non-Personal Information
•IP Address and browser type
•Device type and operating system
•Pages viewed, time spent, and usage patterns (via cookies and analytics tools)
________________________________________

2. How We Use Your Information

We use your information to:
•Process and fulfil your orders
•Communicate order updates and promotional offers
•Personalize your shopping experience
•Respond to your inquiries and support requests
•Improve our website and services
•Comply with legal or regulatory requirements
________________________________________

3. Sharing Your Information

We do not sell your personal information. However, we may share it with:
•Trusted service providers (e.g., payment gateways, delivery partners, analytics tools)
•Legal or regulatory authorities if required by law All partners are bound by confidentiality agreements and are only provided the information necessary to perform their services.
________________________________________

4. Data Security

We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Sensitive information, like payment details is processed securely using encryption protocols.
________________________________________

5. Your Rights and Choices

You can:
•Access and update your personal information
•Unsubscribe from marketing emails anytime
•Request deletion of your data (subject to legal obligations)
To request changes or deletions, contact us at: [Insert Official Email]
________________________________________

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us understand how users interact with our site and enable features like shopping carts and personalized content. You can manage cookie preferences through your browser settings. ________________________________________

7. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal data.
________________________________________

8. Changes to This Policy

We may update this Privacy Policy occasionally. We encourage you to review it periodically. Continued use of our website implies acceptance of the revised terms.
________________________________________

Returns And Replacements.

At Urban Choice, we take great pride in the quality of our home decor products and customer satisfaction. If you’re not fully satisfied with your purchase, we’re here to help with a clear and hassle-free return and replacement process.

1. Return Policy – 3 Days

We accept returns within 3 days from the date of delivery only if:

The product is damaged, defective, or incorrect
•You notify us within 3 days of receiving the item
•The item is unused and in its original packaging with tags intact

To follow the above points, only returns can happen or acceptable. To initiate a return, please contact us via:
📧 Email:help.jessicalife@gmail.com
📞 Phone:+91-8076103204

Include your order number, a brief description of the issue, and clear photos of the product with Label. Note:

•Returns are not accepted for products damaged due to misuse, installation errors, or normal wear and tear.
•Customized or made-to-order items are non-returnable unless defective.

2. Replacement Policy – 7 Days

We offer replacements within 7 days of delivery in the following cases:

• You received the wrong product
• The product arrived damaged or has a manufacturing defect
• Parts/accessories are missing Replacement Conditions: • Request must be raised within 7 days of receiving the product • The item must be in its original packaging
• Replacements are subject to product availability

3. Refund Process

•If your return is approved, a refund will be processed to your original payment method within 7–10 business days.
•In case of COD orders, we will request your bank details for NEFT transfer. • Shipping charges (if any) are non-refundable unless the return is due to our error.

4. Return Pick-Up & Self-Shipping

•In most cases, our courier partner will arrange a free pick-up.
•If your pin code is non-serviceable, we may request you to ship the item to our warehouse address.

5. Important Notes

• Ensure to record a video while unboxing, especially for fragile products, to support claims for damage.
• Urban Choice reserves the right to approve or reject return/replacement requests based on inspection and product condition.