Privacy Policy — Urban Choice

At Urban Choice, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, or interact with our services. By using our website, you agree to the terms described in this policy.

1. Information We Collect

a) Personal Information

We may collect the following details when you place an order, create an account, or contact us:

Full Name
Email Address
Phone Number
Shipping & Billing Address
Payment Information (processed securely by payment gateways)

b) Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type and device information
Pages visited
Time spent on site
Cookies and tracking data

This information helps us improve your shopping experience.

c) Optional Information

We may collect additional information when you:

Subscribe to our newsletter
Participate in surveys or offers
Share feedback or product reviews

2. How We Use Your Information

We use your information to:

Process and deliver orders
Provide customer support
Send order updates and notifications
Improve our website and services
Personalize user experience
Offer promotions, deals, and recommendations
Improve product quality and service efficiency

We do not sell or rent your personal information to third parties.

3. Sharing Your Information

We may share your information only with trusted service providers, such as:

Delivery partners
Payment gateways
Customer support tools
Analytics and marketing platforms

These partners are authorized to use your information only to perform services for Urban Choice.

4. Cookies & Tracking Technologies

We use cookies to:

Improve website performance
Remember user preferences
Understand browsing behavior
Display relevant products and offers

You can disable cookies anytime in your browser settings. Disabling some cookies may affect site functionality.

5. Data Protection & Security

We take strong steps to protect your information, including:

Secure servers
Encrypted payment processing
Limited access to personal data
Regular monitoring for security threats

While we do our best, no online transmission is 100% secure. We encourage you to safeguard your login credentials.

6. Your Rights

You have the right to:

Access your personal information
Update or correct your details
Request deletion of your account
Opt-out of marketing emails
Withdraw consent at any time

To make such requests, contact us using the details below.

7. Links to External Websites

Our website may include links to third-party websites. We are not responsible for their privacy policies or content. We recommend reviewing their policies before sharing your information.

8. Children’s Privacy

Urban Choice does not knowingly collect data from children under 13. If you believe a child has shared personal information with us, please contact us for immediate removal.